Relaxed performances are primarily designed for patrons who may be concerned about attending a regular performance and may find visiting a theatre daunting. They are informal performances that are designed to benefit patrons with additional needs, especially those on the autistic spectrum, those who may make involuntary noises, or anyone who would benefit from a more relaxed environment.
Only some venues and shows offer Relaxed performances. Any Relaxed performances will have this Relaxed logo next to it in brochures and online. There is a full list of all Relaxed performances currently scheduled at ATG theatres here. The only exception is Autism-friendly performances at The Lion King - to find out about and book these, please email the Lyceum or call us. Our dedicated Access team will also be aware of when all Relaxed performances are and will be able to assist with requests, so you can always call our dedicated Access booking line 0800 912 6971 (Calls cost 7p per minute, plus your phone company's access charge) or typetalk number 18001 0871 297 5477.
Touch Tours give patrons who are visually impaired the opportunity to go up on stage and touch parts of the set and any major pieces of scenery, props and costumes that are used. This is to help audience members to immerse themselves in the imaginary world presented on stage.
Not all shows have Touch Tours. To find out when Touch Tours are and to book a place, please contact your theatre’s Access Champion here.
Orientation Visits are beneficial to anybody who would feel more confident about their visit to the theatre if they had the opportunity to familiarise themselves with the venue beforehand. They enable patrons to have a tour of the venue prior to their visit, ask any questions, and learn a bit more about what they can expect from the theatre environment. They will cover a typical patron’s ‘journey’ from booking and collecting tickets to visiting the auditorium, the bars, chill out areas and accessible toilets.
Orientation Visits are usually organised on an ad hoc basis. The majority of Orientation Visits will be arranged between 10am and 6pm on weekdays. It may be possible to arrange Visits at alternative times but if it's prior to a performance it would mean that other audience members would be in the theatre at that time.
Wherever possible we provide a chill out or quiet space in our theatres. This may be particularly beneficial for patrons with additional needs. If patrons would like to leave the auditorium during the performance they can always use the bars or foyer spaces to watch the show on monitors, if these are available. Dedicated chill out areas will be provided for every Relaxed performance.
Even if we don’t have a dedicated Chill out area for regular performances, if you think you might need a Chill out area, please contact the theatre’s Access Champion in advance to discuss your specific requirements and we will do our best to arrange something suitable for you.
This can be provided for any patrons with an Access requirement. Our friendly staff can arrange for refreshments to be brought to your seat, both before the performance and during the interval. They will take your order for drinks, ice cream, merchandise or kiosk items and can bring it to you in your seat.
You do not need to book At Seat Service in advance. Please request this on arrival with any member of staff at the performance you attend. There will be no need to pay more for these refreshments, but we can only accept cash at present.