Please inform the member of staff about your dog at the time of booking to ensure that you are booked into the most appropriate and spacious seat for you and your dog.
The ATG Access Membership Scheme offers a range of benefits. Click here to find out more and register.
We recommend that all our patrons arrive 30 minutes before the performance starts. If you require assistance, please notify a member of staff. We can provide your dog with water and a member of staff can take you to your seat.
Not all shows have Audio Described performances. Any Audio Described performances will have this captioned logo next to it in brochures and online.There is a full list of all Audio Described performances currently scheduled at ATG theatres here. Our Access team will also be aware when Audio Described performances are and will be able to assist with requests, so you can always call our dedicated Access booking line 0800 912 6971(Calls cost 7p per minute, plus your phone company's access charge) or typetalk number 18001 0800 912 6971.
To book the most appropriate seats, please book Audio Described performances over the phone (our dedicated Access booking line is 0844 871 7677 (Calls cost 7p per minute, plus your phone company's access charge) or typetalk number 18001 0871 297 5477), by email with the theatre's Access Champion, or in person at the Box Office, and our team will recommend the best position to sit in.
You can also contact your theatre’s Access Champion to request available additional resources, which might range from a synopsis of the show in CD format, a large print or Braille cast list, to an audio programme. Dependent on availability, these can be sent to you prior to the performance. Touch Tours before the performance are also available: to find out about, or arrange a Touch Tour, please contact your theatre’s Access Champion here.
You may have to collect your tickets from the Box Office on the day of the performance. On arrival at the theatre, please collect a headset from a member of staff in the foyer. They will explain how the headset works and will set it to the correct channel.
Orientation Visits are beneficial to anybody who would feel more confident about their visit to the theatre if they had the opportunity to familiarise themselves with the venue beforehand. They enable patrons to have a tour of the theatre prior to their visit, ask any questions, and learn a bit more about what they can expect from the theatre environment. They will cover a typical patron’s ‘journey’ from booking and collecting tickets to visiting the auditorium, the bars, chill out areas and accessible toilets.