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Contact Us


If you have an enquiry, please check our Customer Service section for answers to the most frequently asked questions. Hopefully this will help you through every stage of your online booking process.

To call our Customer Services team:

UK Customers: 0844 871 7615 (Calls cost 7p per minute, plus your phone company's access charge)

For after sales customer service please refer to your booking confirmation for contact details. 

Overseas Customers: +44 20 7206 1182

Harry Potter And The Cursed Child

For more information on Harry Potter And The Cursed Child, please visit the production website here.

Opening hours: 9am- 10pm Monday to Saturday, 10am-8pm Sundays GMT.

For Groups Bookings (8+ people for London venues and 10+ for Regional venues ): Please go to our Groups page here.

For Access Information and to book: To find out about the services available for patrons with mobility limitations, who are hard of hearing, partially sighted, or who have additional needs, please call our dedicated Access booking line:
Access telephone booking line: 0800 912 6971
Access typetalk booking line: : 18001 0871 297 5477

 

Feedback:

Feedback via our online form: If you have a customer service enquiry or feedback in relation to your booking, please contact us using the form below:

Please note that we are unable to respond to customers who do not have a current booking with us. Please ensure that you input a valid booking reference number to enable us to respond to your feedback effectively and efficiently. If you have an enquiry which doesn’t relate to your booking, please call us on 0844 871 7615. If you are an overseas customer please call +44 20 7206 1182.

By Email

For show information, venue information, prices and running times, please visit the relevant venue page on our website.

If your enquiry is in regards to child policy/age limits or charity requests, please contact the stage door of the relevant venue


Write to us:

FAO ATG Tickets
Victoria Hall,
Bagnall Street,
Stoke-on-Trent,
ST1 3AD


Frequently Asked Questions

  1. Email  

  2. Calling the Customer Contact Centre  

  4. Press, blog & social media