• You can book 4 discounted tickets per Theatre Card, per performance. Additional tickets for that performance will have to be bought at full price though these will not have any booking or transaction fees, unless fees apply for that show. Please see our Theatre Card T&Cs.

• Your membership number is unique to you as an ATG Theatre Card member and can be found on the front of your Theatre Card. We will also reference your membership number in any written correspondence that we send to you. Remember to quote your membership number if you are booking over the phone, or if you are booking online for shows with Theatre Card discounts, after clicking 'Select Tickets', choose the 'Theatre Card Members' option and then enter your membership number to take advantage of available offers.

• Please allow up to 28 days to receive your ATG Theatre Card. If you have not received your card by then please call us on 020 8544 7469 (Calls cost 7p per minute, plus your phone company's access charge) and we will send a replacement to you.

• If your card has been lost or stolen, please call 020 8544 74690844 871 7633 (Calls cost 7p per minute, plus your phone company's access charge) and we will issue you with a  new card.

• If you are purchasing over the phone or at the box office your membership will be activated immediately. If you are purchasing online please allow 48 hours before booking whilst we upload your membership number to our website.

• No. Your ATG Theatre Card is non transferrable as per our Terms and Conditions and is exclusive to you. We can retain your Theatre Card as per our Terms and Conditions if we believe you are using you card in this way.

• Please check that the performance you have booked for has a  valid ATG Theatre Card offer. If the offer is not showing online then please call us on 0844 871 7633 (Calls cost 7p per minute, plus your phone company's access charge).

• Additional bookings fees may apply on selected music, comedy and named act events, or for productions at non ATG venues. Please find a full list of ATG venues here. Our booking fees policy for Theatre Card holders is outlined in our Theatre Card T&Cs.

• You can use your ATG Theatre Card at all 38 of ATG’s venues including our theatre on Broadway in New York, The Lyric Theatre.
  

  Restaurant offers for Theatre Card members are all listed here
  

• If you go to the page of the show you’re interested in seeing, click on ‘Select Tickets’ and a drop down will reveal all. If there’s a Theatre Card deal, it will come up here. Some deals only work for some performances, so it’s probably worth checking out a few date options to get the best offer.

  
  

ATG looks after some of the UK’s most historic buildings. As such, it’s our policy to include a small restoration levy in the ticket price, which goes towards ensuring these theatres are around for generations to come. This levy helps restore and maintain the facilities within the theatre, such as the toilets or the bars, to keep them as comfortable as possible for our customers. 

We try and work with the restrictions of our beautiful historic venues to make your visit as good as possible. Services we have on offer in our 39 venues include: 

• Wheelchair access into the venue and seating in the auditorium, plus wheelchair transfers.

• Signed, captioned and audio-described performances for those with visual or aural impairments. 

• Guide, hearing and other working dogs are welcome. 

• Relaxed Performances: These autism-friendly performances were introduced for anyone who would benefit from a more relaxed environment. Everything possible is done to reduce anxiety and ensure a safe and enjoyable theatre visit for all concerned: 

•   There is a more relaxed attitude to noise in the auditorium

•   Small and practical adjustments are made to the surroundings and ambience

•   There is a designated ‘chill-out’ area for use during the performance

•   Staff members have been trained by the National Autistic society

•   Furthermore, anyone who books for these performances is sent a visual story (with detailed information and photos) and is invited to attend an orientation visit at the theatre.

• Orientation visits: We offer orientation visits for patrons with access needs. For example, those patrons with autism may want to come with their families to familiarise themselves with the venue, or to identify possible suitable seats for their group. Likewise, those with a visual impairment may want to come and have a touch tour around the set before an audio described performance. 

• Bespoke services: We can identify a quiet area if necessary and offer an at your seat service for interval drinks, programmes and merchandise.

To find out about specific Access facilities available at each venue, please ring our dedicated Access team on 0844 871 7677 (Calls cost 7p per minute, plus your phone company's access charge) or our typetalk number on 0871 297 5477. 

This varies show to show, but please check out our Groups Page to see some of our most popular discounts on offer, and get in touch with our Groups Team via this Groups form. 

If you buy ATG vouchers online, they will automatically be sent to your billing address. If you want to send them directly to the gift recipient, please ring up on 0844 871 7627 (Calls cost 7p per minute, plus your phone company's access charge). Alternatively, you can buy them in person at any one of our ATG venues. Click here to see a full list of ATG's UK venues.