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Information about Membership, Fees, Access and Groups Tickets

  1. Theatre Card Membership 

    • · Priority - we give you priority access to tickets before they are released to the general public.

      · Ticket offers - with opening night ticket offers up to £10 off and half price, your ATG Theatre Card can pay for itself in one visit.

      · No booking or postage fees - we waive booking, transaction and postage fees on most productions for our members.

      · Priority brochures - members always receive their new season brochure ahead of the general public.

      · Exchange your tickets - if we have seats available, we can exchange your tickets for another performance, without charging you extra.

      · 10% discount - use your Theatre Card at our bars and save 10% on all drinks.

      · Restaurant and visitor attraction offers - we have a range of offers from our partners, including 10% off your food bill, free glasses of wine, and reduced price entry to visitor attractions. Click here to see our latest offers.


    • Once you have purchased your ATG Theatre Card, remember to visit your online account and opt-in to hear from us. It’s important for our members to do this to ensure you receive up-to-date information about your benefits such as priority booking, ticket discounts and monthly newsletters.

  2. Fees  

    • ATG looks after some of the UK’s most historic buildings. As such, it’s our policy to include a small restoration levy in the ticket price, which goes towards ensuring these theatres are around for generations to come. This levy helps restore and maintain the facilities within the theatre, such as the toilets or the bars, to keep them as comfortable as possible for our customers. 


    • In most instances ATG Tickets will charge you a fee when you book tickets. Two kinds of fees are applied: 

      Per ticket Booking Fee 
      This fee is charged on a per ticket basis and the level of fee can vary according to the ticket price. ATG Tickets uses this income to cover the cost of services related to running a ticketing operation including running a contact centre, customer services, technology and developing new services. 

      Transaction Fee
      This fee covers the cost of processing bookings including delivery costs or arrangement for collecting tickets from the Box Office.  A portion of the revenue generated by charging these fees helps ATG remain profitable and is invested in running theatres across the UK and worldwide, and producing new shows. 

      You can avoid most fees by either becoming an ATG Theatre Card member (£45 for a year or £35 if you join with Direct Debit and useable across all ATG venues) or by booking in person at the Box Office. 


  3. Discounts  

      •   *If you’re eligible for concessions, you should be aware that (*T&C happiness spoiler*) they’re subject to availability, not valid for all performances, and are ultimately determined venue by venue and show to show.

        • Students (with valid student ID).

        • Senior citizens (anyone over the age of 60).

        • Unemployed (proof that you’re in receipt of JSA is required).

        • Children. Children under 5 will not be admitted to the Venue except for family shows. Children (ages 18 months -15 years inclusive) shall require their own Ticket which shall be at full Ticket price if no child concessions are available at the time of booking .

        • Babes in arms (children under 18 months) shall be admitted free of charge to those Events they may attend (children’s shows and Pantomimes only) NB: In our Glasgow theatres (due to theatre licensing laws) we are obliged to allocate a seat to every person admitted to the auditorium, irrespective of age, so although you won’t need to pay for a seat for these 'babes in arms', they will will be officially allocated a seat. Although the seat number won’t necessarily be next to you, by allocating them a ticket they will then be allowed to go into the auditorium with you.

        • Family tickets: Family tickets are for four people, either two adults and two children, or one adult and three children. These can be selected from the discount link that appears when you confirm your seat selection or (if you’ve been sent an email advertising the offer) you might need to input a promo code.

        • Groups: head straight over to our Groups page, fill in a form and get chatting to our super Groups Team.

        • Patrons with access requirements: Please call our dedicated Access line on 0844 871 7677  (Calls cost 7p per minute, plus your phone company's access charge), or our typetalk line on 18001 0871 297 5477. The ATG Access Membership Scheme offers a range of benefits. Click here to find out more and register. 

        • Theatre card members: as a member you not only get a pretty red card and lots of even prettier emails, you also get discounts to a number of productions (plus no booking fees for most our shows). Head towards our Theatre Card page for more information.

      • Select it from the discount link when you confirm your seat selection online, or quote your discount over the phone at the time of booking.

      • Find the performance you’re interested in seeing and click on ‘Select Tickets’. If there are Theatre Card discounts, the bottom option will appear. Click 'Login' and enter your Theatre Card membership number there. Some deals only work for some performances, so it’s probably worth checking out a fair few date options to be sure to see if you can take advantage of any available discounts.


      • • Please check that the dates you’re booking for match the performances the promo code is valid for.

        • Please check the promo code discount is with ATG and not another ticketing agent.

        • If you’ve checked all this and it’s still not working, please ring up on 0844 871 7627 (Calls cost 7p per minute, plus your phone company's access charge) and quote the offer to see if it’s still valid.

4. Access tickets  

    • The title ‘Access’ refers to everything ATG does to enable everyone with additional needs or access requirements to come to our theatres and have the best experience possible. If you have any mobility limiations, are hard of hearing, partially sighted or have additional needs of any sort, there might be something we provide that will improve your experience.




    • We try and work with the restrictions of our beautiful historic venues to make your visit as good as possible. Services we have on offer in our 39 venues include: 

      • Wheelchair access into the venue and seating in the auditorium, plus wheelchair transfers.

      • Signed, captioned and audio-described performances for those with visual or aural impairments. 

      • Guide, hearing and other working dogs are welcome. 

      • Relaxed Performances: These autism-friendly performances were introduced for anyone who would benefit from a more relaxed environment. Everything possible is done to reduce anxiety and ensure a safe and enjoyable theatre visit for all concerned: 

      •   There is a more relaxed attitude to noise in the auditorium

      •   Small and practical adjustments are made to the surroundings and ambience

      •   There is a designated ‘chill-out’ area for use during the performance

      •   Staff members have been trained by the National Autistic society

      •   Furthermore, anyone who books for these performances is sent a visual story (with detailed information and photos) and is invited to attend an orientation visit at the theatre.

      • Orientation visits: We offer orientation visits for patrons with access needs. For example, those patrons with autism may want to come with their families to familiarise themselves with the venue, or to identify possible suitable seats for their group. Likewise, those with a visual impairment may want to come and have a touch tour around the set before an audio described performance. 

      • Bespoke services: We can identify a quiet area if necessary and offer an at your seat service for interval drinks, programmes and merchandise.


      To find out about specific Access facilities available at each venue, please ring our dedicated Access team on 0800 912 6971 (Calls cost 7p per minute, plus your phone company's access charge) or our typetalk number on 0871 297 5477. 


  5. Group Bookings 

  6. Using Theatre Vouchers 

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