The Palace Theatre regularly schedule BSL, Audio Described and Captioned performances, for more information or a full list please email Abigail Henry on firstname.lastname@example.org.
Opera House Visual Story: a visual resource to help prepare visitors for a new experience and to help them become familiar with new surroundings and what to expect.
Our venue box office is located inside the Opera House foyer. There are 2 wheelchair spaces at the Opera House located on row B of the circle (B1 and B4), one has an accompanying seat next to it and one has an accompanying seat directly behind. The spaces are accessible from street level. There is an accessible toilet just outside the front circle street level entrance. There is no lift in the Opera House and from foyer to stalls there are 28 steps in total. There are a minimum of 78 steps up to the gallery, which is very high and steep with uneven steps.
We have a dual channel infra-red sound enhancement system in the auditorium. Using a headset or one worn around the neck you can boost the volume of the show. You can collect these from the theatre cloak room for £10.00 returnable deposit. We recommend that when booking seats that you avoid the rear stalls.
Guide dogs and hearing dogs are welcome at the Opera House and they can stay with you while you are in the Theatre. If you wish to bring your guide or hearing dog to the Theatre, please advise the Box Office when booking your tickets and a seat next to the aisle will be reserved for you. Alternatively a member of staff will care for your dog during the performance. We can also provide drinking water for your dog.
There is an accessible toilet just outside the front circle street level entrance.