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Summer Holiday Access

Booking Information

  • Access Booking line: 0121 230 9077 (there is an answerphone facility too)

New Alexandra Theatre Visual Story: a visual resource to help prepare visitors for a new experience and to help them become familiar with new surroundings and what to expect. Please contact our Access Champion to request the Visual Story here

New Alexandra Theatre Virtual Tour: Make your way through the public areas of our venue to help familiarise you with our building. Click here

At the New Alexandra Theatre, we have an Access Ambassador for every performance. This member of staff is on hand to ensure our patrons have everything they need throughout their visit and they can be contacted via any member of our Front of House staff.

We value our customers greatly and welcome any feedback you may have. Please don’t hesitate to speak to a member of our team during your visit.

To make a booking outside of these hours please call our Central Access Line.

Central Access Line:  0844 871 7677 (Mon – Sat, 6pm – 10pm. Sun 10am – 8pm)

Bookings made via this line will be subject to booking fees and a transaction charge. Calls cost 7p per minute, plus your phone company's access charge.

Our upcoming Access Performances:


For the benefit of patrons who use sign language; trained BSL signers stand to one side of the stage and interpret the script used throughout the performance.

Legally Blonde: Thu 24 May, 7.30pm

Birdsong: Thu 21 Jun, 7.30pm

Motown the Musical: Wed 24 Oct, 7.30pm

Benidorm: Wed 12 Dec, 7.30pm

Avenue Q: Thu 14 Feb, 7.30pm

Audio Described

A live verbal commentary given through infra-red headsets to assist patrons who are visually impaired. Touch Tours also give these patrons the opportunity to go up on stage and touch parts of the set, pieces of scenery, props and costumes.

Love From a Stranger: Sat 19 May, 2.30pm

Motown the Musical: Wed 31 Oct, 2.30pm

Rock of Ages: Thu 15 Nov, 7.30pm

Benidorm: Sat 8 Dec, 2.30pm

All Audio Described performances have a Touch Tour an hour and a half before the performance.


Captions are similar to television subtitles and give patrons who are deaf, deafened, or hard of hearing access to live performance.

Boogie Nights: Sat 25 Aug, 2.30pm

Motown the Musical: Tue 23 Oct, 7.30pm

Benidorm: Wed 19 Dec, 7.30pm


Informal performances primarily designed for patrons who may be concerned about attending a regular performance and may find visiting a theatre daunting.

Madagascar – A Musical Adventure: Thu 2 Aug, 2.30pm

Awful Auntie: Tue 27 Nov, 7pm

Access Performances

  • Audio Description
    None scheduled
  • Sign Language Interpreted
    None scheduled
  • Captioned
    None scheduled
  • SUR Titles
    None scheduled
  • Relaxed Performances
    None scheduled

Venue Access Information

  • There are 8 wheelchair spaces available in Stalls. Access to Stalls is available via the easy access entrance on Station Street, next to Stage Door. There is an intercom and a member of staff will meet you there. Please note, this entrance opens around 30 minutes before the performance.

    Access to Dress Circle, Grand Upper Circle and the Ambassador Lounge is via stairs only.

    There is no lift access at the theatre.

  • The New Alexandra Theatre offers Sennheiser infra-red listening systems.

    Induction Loop Necklace

    Suitable for persons wearing a hearing aid, the induction loop necklace is worn around the neck. Whilst wearing the necklace, switch your hearing aid to the 'T' setting and the sound is amplified. The necklace has an adjustable volume control.


    This device amplifies sound through ear-pieces similar to regular headphones. Suitable for persons without a hearing aid.

    To access the infrared system please request receiving equipment from a member of staff on the day of the show, who will contact the Access Ambassador. We do ask that these be returned after the show to a member of our Front of House staff.

  • Guide, hearing and other working dogs are welcome in all parts of the theatre. If you wish to bring your guide or hearing dog to the theatre, please advise the Box Office when booking your tickets. Your dog is welcome to sit with you in the auditorium however please note that some shows include special effects, e.g. strobe lighting, smoke, pyrotechnics and loud bangs. Alternatively we can organise for a member of staff to care for your dog during the performance and provide them with some drinking water.

  • There are accessible toilet facilities on the ground floor of Stalls. These are separate, fully accessible, private, unisex facilities next to the easy access entrance door.