There are 75 steps to the Stalls from the foyer. These are NOT advised for patrons with limited mobility. There is NO lift in the theatre. Dress Circle is 32 steps down from the foyer (two flights of stairs). There is also street - level access into the Dress Circle which can be accessed from Carting Lane. Patrons wishing to use this entrance need to arrive at the theatre no earlier than half an hour before show-time and one of their party should inform Stage Door (also located on Carting Lane) that they need to use this entrance.
Patrons who arrive via the main foyer on Savoy Court can be escorted around to the Carting lane entrance by a member of staff. Patrons that wish to do this should be aware that it is a 10 minute walk around the theatre and escorting staff will not be able to aid in the manoeuvring of wheelchairs. This route also involves navigating gradients on Savoy Street.
The theatre has space for two wheelchairs in the Dress Circle. Customers who wish to transfer from wheelchairs should be aware that there are two steps to the most accessible seats and the ends of row F and G of the Dress Circle are recommended. If patrons wish to transfer but are unable to negotiate any steps, the wheelchair spaces are the only seating with complete level access. Aisle seats and Stalls have best leg room. There are 4 bars in the theatre – Stalls, Dress, Mezzanine and Grand Circle. There is no level access to the bars but drinks can be brought to seats.
Guide dogs and hearing dogs are welcome at the Savoy Theatre. They can stay with you during the performance; however you must inform the Box Office so that an aisle seat can be booked. Alternatively, a member of staff will care for your dog during the performance.
There are toilets on all levels of the theatre. Accessible toilet facilities are located on the Dress Circle level.